Customer Testimonials in West Palm Beach FL
Worked with Ed Rodriguez of Al Packer Ford West Palm Beach. This is the second vehicles I've bought from him and have to say both times it was a good experience. He did not push or try and sell me something I wasn't looking for. He explained things to me in a professional manner. worked with me on the numbers and I feel I received a good deal . I definitely recommend Ed Rodriguez Al Packer Ford West Palm Beach
ABOVE MSRP? NO RESPONSE FROM DEALER? This particular dealer manipulates the window sticker and removes the clearly marked manufacturer discount (in my case $1900) by ADDING the discount to the MSRP, so basically they are charging thousands ABOVE MSRP to every customer?!? IN ADDITION, this particular dealer has an addendum sticker for an additional $699 (in my case) for "appearance" - aka door edge stickers. Some history of this vehicle: the vehicle was a "loaner" hence has 4000 miles. Moreover, the vehicle suffered damage because an unknown person(s) shot the rear window shattering the entire glass - potentially ...
My purchase of a pre-owned Edge was seamless and I was very pleased with the Al Packer team. Alexis, our sales contact, was extremely helpful and knowledgeable addressing our questions. Because I'm a tech challenged boomer, she was extremely helpful presenting the Sync system to us. She took extra time to make sure we had everything we needed. Alexis is very professional and was a pleasure to deal with.
Ed awesome sale guy great Service with truck had me in and out with the truck I wanted definitely recommend him
Everyone was friendly. The service we received from Ed was outstanding and he made sure to answer all our questions
Billie Korting went the extra mile..She is excellent!! Help straighten out a minor problem.. She is knowledgeable and was able to fix and explain everything to me. If you need help she is your gal!!!
I purchased a F Ford 150 with Ed Rodriguez and he was the BEST sales man and so went above and beyond to ensure I was happy and satisfied! He helped me setup the Ford Pass and when i had issues finding my registation a few months later he went out of his way to email it to me! If you want to deal with an amazing sales man at Packer Ford please see Ed Rodriguez!
This is the 3rd truck I bought from AlPacker and must thank ED RODRIGUEZ for making this happen. I was ready to go to a different place and he located exactly what i was looking for! He made me and my kids feel great while all the finance process was in progress. I met the manager and finance guy was great too. I will continue to bring business to al packer and hope to always be able to deal with Ed since i felt the transparency and great service right away.
Had the absolute best buying experience at Al Packer Ford. Ed Rodriguez answered all my questions and far exceeded my expectation. My daughter joined me in this experience and had recently purchased a vehicle from another Ford dealer add said she felt slighter from the other deal shop as Ed explained her vehicle as well as mine. I felt like I could sell a Ford after all the information I was given. I will be a life long customer as long as Ed Rodriguez is at Al Packer Ford. I have never experienced such a great purchasing experience. I left ...
Ed was outstanding; he is not pushy, he is knowledgable, and most importantly to me, Ed didn't disappear after the deal was done. I had a few questions and a couple of concerns while breaking in my new to me truck, and Ed took care of it almost immediately, with excellent and timely communication. As for the Al Packer Dealership, I was very pleasantly surprised at how great of an experience this purchase was. I actually felt like I was treated fairly with price of the used truck I bought and the trade-in amount. We both came away from ...
This was an awesome experience. My salesman was professional and his team was incredibly helpful.
The pride and professionalism displayed by the staff of Al Packer Ford were evident from the first interaction. There was a true sense of urgency and commitment to making the sale as painless as possible. I was looking for a very specific vehicle package and was willing to travel to acquire the vehicle. To that end, Ed Rodriguez, my salesperson met me at the airport and endured a smooth transaction. While a few of the aftermarket add ons I had ordered were not immediately available, the Al Packer team ensured they were at my door within days of my return. ...
Al Packer Lincoln Ford delivered my Black Label CPO Lincoln Navigator at midnight with one tire the incorrect size, no service records, dog odor / hair, and no manual. All four items would have failed the Lincoln CPO 200 point checklist. I have repeatedly asked for my copy of the 200 point checklist with NO response. According to Lincoln corporate policy and procedures, the customer is to receive their copy of the CPO. Draw your own conclusions.
As an inexperienced buyer, I feel that this dealership took advantage of my inexperience and charged me MSRP on a used vehicle. They made it seem like a good deal and gave me a low financing rate of 1.9 - but for 7 years! A friend pointed this out to me afterward. Ed Rodriguez is nice when he is trying to get you to buy a car. He will tell you to contact him if you need anything - which I did. Only to hear crickets. I even contacted the manager of the dealership and never heard back from them. Seems like ...
Let’s just say, purchasing from Al Packer West is not recommended. I live within 15 mins of the store and traveled 1 1/2 north to deal with another dealer. Honestly the sales side is NOT worth even discussing. Arrogant, very unprofessional and can not put a more difficult deal together because they are lazy. Period. Lazy! Service side is very attentive, they try very hard and work is very good. I would recommend then for service all day long. Sales, sucks! Luis, laziness is not what is required in car sales. Sometimes people need a little more than hey I can sell ...
When I spoke with Ed yesterday he was extremely helpful and unit was clean and ready to pick up on date agreed upon. Vehicle was clean and my experience with Al Packard was great and everyone was very helpful and courteous. Great experience I would recommend Ed and dealer to everyone that needs a new vehicle
0 stars. After waiting 6 months for my truck to be produced I was very excited to get the truck, however, went in and the manager was so rude and arrogant I literally walked away and got my deposit back. They treat you like you’re an idiot, trying to manipulate and intimidate. So much so I will be switching brands after being a lifetime Ford owner. I will be following up with corporate in Detroit with a detailed account of what happened. My sales person was decent but the manager lost him the deal.
Ed was great. Easy to communicate with, direct, no xx, truly a pleasure. One of the easiest, pleasant purchases I have ever had! Thanks again Ed!
Eduardo gave me a great Services as a Sale Person, he answered me all the question, was very professional and acknowledged, very quick with all the paper work , he knows really good his product and his business, very responsable and really good Customer services
Me and My wife had been looking for a new vehicle to replace our family car. We had been to a few different places with no luck. After stopping at Al packer ford we found a Vehicle we really liked. Ed Rodriguez was our salesman and was of great help! He is very knowledgeable when it comes to vehicles and warranty he reassured us that we made the right choice for our Family car. Thank you Ed
My 2022 Mustang was involved with a brake recall campaign. Called one dealer and they told me that I would need to leave my car for a day, without a loaner. I called another dealer and they told me that I would need to leave my car for 2 days, without a loaner. Called Al Packer and they sent their Mobile Service Van to my house and they completed the required work in less than 15 minutes - it was only a software update.
Sold me a bad certified vehicle. Going into shop for 2nd time in two months.
Ed was great to deal with before and after the sale. Out-the-door costs were same as Ed verbally presented. The only dealer add-on fee was $699 which was reasonable compared to all other dealers. Purchase transaction was quick and easy within one hour. I made appointment during both visits to see the vehicle and then to purchase. I was never kept waiting.
It was a pleasure working with Ed. He is a professional, and knows his vehicles. I will definitely recommend him to all my friends and acquaintances.
Ed Rodriguez was extremely professional and honest with us regarding the purchase of our new vehicle. He was very knowledgeable and took the time to explain the process every step of the way. This was by far the easiest car buying experience we have had. I will highly recommend Ed as well as Al Packer Ford to all of my friends and family.
Excelente servicio por parte de Ed Rodriguez. Desde el 2015, Ed ha sido nuestro agente de confianza a la hora de adquirir nuestros vehĂculos personales y empresariales. Nos ha ayudado mucho en la toma de decisiones y aclarar cualquier tipo de inquietud que tengamos.
I found a vehicle I was looking for on their website and requested a test drive. One of the sales managers called me to confirm the appointment and assured me that the vehicle is on the lot. When I got there, a rude salesperson was trying to sell me something different. They treated me like an idiot which was a disgusting thing. They fool people into getting to the dealership under a false pretense, so be aware.
Very pleasant. I purchased the vehicle sight unseen from 1700 miles away. Jason made it very easy. Great things to say to the whole transaction.
Eddie was a great salesperson and made it quick and simple to get in and out with the purchase of our truck. I will definitely recommend him to others.
Ed is the best! I highly recommend going to him if you’re looking to purchase a new ford vehicle! I finally have my dream car!!! Wooooo
10/10 experience. He really worked with me & made sure I got a good deal.
Al Packer is the best auto dealership (Ford or otherwise) I've visited! Everyone was very helpful, knowledgeable, and efficient. Sales Rep Ed Rodriguez was second to none - he was so patient and kind, and he and the rest of the team made it a fantastic experience.
Great dealership. Helped my wife and I get her into a new bronco. Thank you.
Justin has helped us get into not one, but two vehicles over the past few years. He’s helped us get into exactly what we actually wanted on both occasions. Always accommodating and gets it done. Thank you!
SNOBS AND TROLLS Date 07/10/23: Contacted them thru text for a truck listed on cars.com for 75238.00 and here are some excerpt's from the conversation: Offered 70000, Justin: "That truck is already discounted, and you are making a crazy offer at 70k?" Offered 72500, Justin: "You could turn around and sell the truck for 12000-15000 more at the auction" later on "will call you tomorrow afternoon" Texts the next day and confirms my offer of 72500 and then disappear with no answer until 6:00pm Called the dealership when they wont reply to the text, and tell another ...
Best dealership I have ever went to by far, workers were so helpful and kind.
Amazing service, friendly & knowledgeable staff. Highly recommend when shopping for a Ford! A plus plus!
As a customer, having felt valuable would be my first and most important deciding factor to go back.
Justin is the best in the business, wouldn’t hesitate to recommend him and the west palm beach ford dealer to anyone
Make sure to ask for Justin Shach when shopping at al packer , he handled the whole deal himself. From the sale to the financing it was great not to have to go from manager to manager. Thank you Al packer ford and Lincoln and thank you Justin. -Keith
Everything was great. They worked very hard to make sure we were happy and satisfied!
Friendly dealership. No pressure to purchase a vehicle. I have bought two vehicles in the last two years and will continue to purchase my new Fords here.
Al Packer knows how to treat their customers. I live in Jupiter and have several options to shop near to or closer to my home, but the ride is worth the service and professionalism at Al Packer.
Justin is the best. Always makes things quick, easy, and enjoyable. Would highly recommend every time!!
Walked in, worked with Joe Byrne, walked out with the vehicle I wanted. Fair price, great service. No complaints.
Experience was awesome Justin kind, knowledgeable, and thorough. The staff is very friendly. Everyone is friendly and very helpful
I was looking for an exact Ford Edge, and Joe Byrne dealer traded from apopka very happy with my purchase. Thank you & his lovely management!
Joe sold me my first truck at Al packer FORD, he did such a great job that when it came time for me to upgrade to a newer vehicle, I went right back to Joe and again he was amazing. 🙏🏾🙏🏾🙏🏾🙏🏾
All the guys where great, I also got my seats done with leather and they turned out fantastic.
It was a real pleasure dealing with Justin, he made the trade in easy, and the financing seamless. Car serviced and ready to go. Call Justin for a great deal!
Top notch folks!! Shout out to Traci Masalati GM over sales….and especially Joe Byrne in sales
Joe was an exceptional sales person. Honest, up front, patient, and entertaining. Couldn’t recommend him or this dealership more. Ask for joe if you plan on shopping here, he has experience and expertise.
Great service all around. Got deal done fast and everyone was super helpful. Especially Joe Bryne, very energetic and a great person.
Great guy nor pushy and super friendly. And very knowledgeable with the product . Answered all my questions
Best Ford dealer in Florida, a great bunch of professionals that treat you right and know their business. Great service. Can’t say enough good about them. I have bought four trucks from them in the last few years for my company, and will get the next one from them too!
Joe Byrne made the buying process at Al Packer Ford, a great no hassle experience.
Joe was beyond exceptional during my buying experience. No price haggling, just exactly what I wanted and nothing more. I was in an out of the dealership in an hour! I can’t wait to buy my next Raptor from him.
Joe Byrne gave the absolute best service possible. He made sure to make the entire purchasing process smooth. He is a true gentleman and professional!
Joe is the best salesman! He is helpful and very knowledgeable. Makes the car buying experience easy and worth it!
Justin was responsive, transparent, and extremely helpful in the process of purchasing a car. Will use him for future car buying needs.
Best prices around, amaizng Customer Service everytime we call or go in. We have purchased 4 cars in the last few years from this Dealership. We use Joe Byrne in Sales for all of our leases & purchases. Wow talk about a Guy who is honest, sincere & has a ton of Product knowledge. It's a breath of fresh air to not spend 4 hours or more buying a car. I love that AP plays no silly price or head games during a sale. It's our forever Dealership in Fl.
Justin was amazing! So knowledgeable and helpful! Highly recommend him!! He will help you find the perfect vehicle.
Whenever me or my family is in the market for a vehicle, there’s only one person and one place I go. That’s Justin at Al Packer Ford . Get me in and out and always find exactly what I’m looking for.
I came in minutes before close and Andrew and Justin took unbelievable care of me! They handled me with unmatched professionalism and I walked out with a brand new care! Go in there and meet Justin! Outstanding service
It was a pleasure to meet you. Joe was very knowledgeable all things Ford. Such a nice guy.
My experience at Al Packer Ford was beyond exceptional! Justin, who was our salesman did everything he said he would do, and went above and beyond to make it a simple and quick experience! Everyone at the dealership was friendly and made us feel very comfortable!! We could not be happier with our new purchase!
JOE IS MY GO TO SALES GUY. GREAT CUSTOMER SERVICE. WORK TRUCK OR COMMUTER CAR CALL JOE!
Justin is personable and amazing! My whole family goes to Justin! If you need a car, go to Justin at AlPacker Ford! Thank you Justin.
Everyone at Al Packer Ford, especially Joe Byrne, made my buying experience seamless. Every little detail was covered with no issues. Thanks again!!!
Joe was quick to answer all of my questions and very knowledgeable when it came to the vehicle I was looking for. Thank you for your time Joe!
Justin and Andrew went out of their way to make this a clean and friendly process. They showed outstanding professionalism even if I walked in minutes before close. I left with a new car and a new favorite dealership. Thanks Justin
Justin and Andrew went out of their way to make this an amazing experience. I came minutes before close and they handled me with nothing but professionalism and I left with a brand new car! Ask for Justin!!
Dealing with Joe was a great experience. He helped me find a vehicle that suited me. Joe is knowledgeable and helpful during the entire car buying process.
Joe was a pleasure to work with! Received my Lincoln Corsair ASAP and the process was easy.
Joe helped me order my Bronco Sport this passed year and boy am I in love with it! He made the process so easy and comfortable. Thanks Joe!
Great dealership! Joe was fantastic and helped me find my dream car! I recommend Joe to all my family and friends.
The personal were right on. Friendly and professional attitude. Not much of a show room and no free coffee or bottle water but I have been and seen worst
Great dealership experience. Run honestly and holds accountable to a sure standard. Would purchase here again.
Justin was a pleasure to deal with. He’s clearly an expert and made me feel comfortable throughout the process. I was treated fairly and with respect. I will be back for the next vehicle.
Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) they answered and hung up. Needless to say I should have hung up a long time ago but they were the closest dealership I could tow my car to. I highly doubt at the time of my call that they were that bogged down and if they are they should invest more in customer service. I cannot comment on anything else really but their customer ...
Sent a truck there for service and service was terrible. DONT GO TO THIS DEALER. FIND ANOTHER DEALER. KIDS ARER RUNNIG THIS PLACE AND THEY DONT ANSWER PHONE, ARE RUDE, PUT YOU ON HOLD, HANG UP ON YOU. I HAD TO BE TRANSFERRED 4 TIMES TO PAY THE BILL. PLACE IS A JOKE. BUY A TOYOTA DO YOURSELF A FAVOR AND STAY AWAY FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RUNNNNNNNNN> RATING IS ZEROOOOOOOO.
Yesterday I scheduled a service appointment for the earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This morning I received a call to ask if the service visit should instead be a battery replacement (when I clearly said in the appt form that my suv is on its 3rd battery in 9 months with the 3rd being installed by a Ford service center at the start of July and with the vehicle dead within 2 weeks so I need whatever the actual issue is resolved. I ...
I bought a 2012 mustang, and it has no spare tire or jack stand, they were both missing. Very disappointed.
Bought a new 2020 Explorer Platinum and have ad issues since. No one calls back
my car was in service two days for a headlight had to pick it up and bring it elsewhere. First and last time
I purchased a vehicle from this dealership and thought I was buying new. Found out after leaving dealership on my 275 mile drive back home the vehicle had 4,600 miles. This was not disclosed to me by salesperson, on website or in finance. All documents showed a "New" vehicle purchase with "7" miles. The absolute most worst and most deceptive purchase experience I have ever had and I am 69 years old. I am a OCD Certified Public Accountant and would have never considered a vehicle wiht 4,600 miles on it if I was aware. Even found potatoe chips underneath passenger ...
Just purchased my second new Ford F-150 Platinum from Al Packer which is the 7th vehicle my family has purchased from them in 3 years and I could not be happier. The service has been the best I have ever gotten from any dealership, I am 65 and have bought a lot of cars. My salesperson (Brenda McGuire) walked me through every step and made sure I got everything I wanted. This time around was a special order and although I wasn’t happy with the communication from Ford went over a 6 month wait, Al Packer did the best they could with ...
Everyone was great except one grey haired service manager who was extremely rude. To quote him "Are you interrupting me?". You know who he is, and then he did not call me when the truck was ready.
That was a complete service failure that messed up my July 4th weekend. I am very upset and 1000 times not satisfied with it. On Monday June 28th, I took my car to be diagnosed for coolant leak. Brian Bailes, my service advisor told me that I didn’t have an appointment and because of the work load already scheduled, I needed to either leave the with him or to schedule for another time. I chose to leave my car with him. When I got home, I couldn’t call to tell him about another issue with the because he didn’...
We were told we get 2 free oil changes when we leased a Ford Explorer. So my wife takes her Ford Explorer lease into Al Packer for the free 7500 mile oil change only to be told they cant do it unless it says so in the lease agreement. Off to Jiffy Lubr she goes. I checked with Chris at Palm Bay Ford (great customer service!) and he told me all Al Packer had to do was pull up their Oasis program on the computer, enter the VIN, and it was right there...free oil changes. Lazy people and lousy customer service ...
I have bought many cars over 30 years and this is the first time I have had a great experience buying a car and not feeling like I got taken advantage of. Also, I had to buy the car before I could drive it because I was out of state. I had a tough time finding the car I was looking for when I called Al Packer Ford and got Ed Rodriguez. He is by far the best car salesperson I have ever worked with. He got me information I requested right away, found the car, and did everything he and ...
This dealership (both locations) has the worse customer service experience I have ever had in over 40 years of owning cars, so much so that I am going to leave the ford brand
Would like to thank Tracy and the rest of the team at Al Packer for always being upstanding and creating stress free experience. Would recommend to any family and friends. Thank you guys.
I am totally satisfied with the Body Shop repairs done to my 1989 Lincoln Town car by Rodney Barr , Mike, and other staff in July 2020. I was treated like royalty and the car looks great again. The repair cost was reasonable. Will recommend them to others.
The worse Quick Lane and service manager ever. I went for my oil change and rotation and they forgot to torque all 24 nuts. I was on turnpike when one of the tire's belt went on me. The report they did a few days prior said nothing about replace tires, etc, but when I called them and told me to stop by, Mr. Thomas said: "You know how it goes with those guys at the Quick Lane. I am sorry to hear what happened to you, you are lucky no other vehicle was near you when that happened. Best ...
This was by far the worst experience I have ever had buying or leasing a car, and I did both, there isn’t even a close second place. I would have to say the level of condescending arrogance from the finance man was unparalleled. I signed the loan papers in complete silence, he would not explain anything and didn’t want to speak. Fortunately I deal with contracts for a living and have purchased and leased many cars so his voice wasn’t necessary, I couldn’t stand to hear another word anyway. The manager was just as bad implying ...
ZERO Stars. They have Fees of like $1000, $600 Dealer Fee, $100 Electronic Document Filing Fee, and others. They also have the Rudest Sales Managers. They act like there vehicles are better than any other Ford dealer. NO SALE. STAY AWAY. RIP OFF.
I recently purchased a Ford Transit Cargo van for our business. John Riley was my sales rep and did a great job for me. His experience and expertise was greatly appreciated. In today's market, it's hard to find someone like John. He is unique--honest and not pushy. Great experience.
It is funny how when the lady at service asks you if you were 100% satisfied with your service and then you say no not at all, I am actually never coming back here again because of it, she does not ask why or anything she just makes sure she does not hand you a survey paper slip but what is funny is how I can get on here and still write my review. So here it goes. First of all, I bought my truck brand new, always turn it it for recalls, oil changes, and anything covered under warranty issues ...
Bought a brand new mustang in 2019, since when i got the car, the car had paint problem, brought it back, dealer had it for 3 weeks, they took it to a backyard paint shop since the paint job is horrible. i emailed the dealership about it and they have been ignoring me. The car looks like a 10 year old car. They dont return my emails or calls and when i go to the dealership, everyone has an attitude. STAY AWAY FROM THIS DEALERSHIP - AL PACKER FORD IN WPB - The one in military